This is a custom printed product
Once you’ve placed your order, contact us admin@thedeviatenetwork.com
Send any logos or branding information you’d like on your product

Artwork:
Logos and Artwork must be high resolution CMYK format with clear backgrounds
Vector files preferred.

There is a $50 minimum fee for artwork clean up or modifications. 
Feel free to contact us in advance for additional design quotes.

Artwork Approval:
For quality assurance, all orders require customer approval prior to printing. You will be sent an approval request prior to your order being sent to our printing partners. 
 

Allow time production time and Shipping

This is a custom/special order product and requires a 14 day set up and production time.
Please allow yourself enough lead time prior to ordering. In some cases orders can ship sooner.

This Product is NOT eligible for returns
You may only return this item if the result is our error (you received an incorrect or defective item, etc.).
We'll pay the return shipping costs within 5 days of receiving the product. 

Exceptions / non-returnable items
This Product cannot be returned as it is considered a custom product / special order. Please get in touch with us if you have questions or concerns about your specific item prior to ordering. 

Contact us for any return questions
To notify us of an issue you can contact us at  admin@thedeviatenetwork.com. Please note that returns will need to be sent to the following address: The Deviate Network LLC 260 Kings Mall Ct. STE 238. Kingston, NY 12401
If more than 5 business days have passed since we’ve approved your return, please contact us.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective/damaged or if you have received the wrong item. In the event of an insurance claim contact us immediately and notify your UPS Domestic / USPS International carriers. 

Insurance Claims
Time is of the essence, do not delay filing an insurance claim. Insurance claims must be filed within 24hrs of receiving the package.

Exchanges
We will work with you on a replacement if the above instances occur.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, supply proof of return and cover the cost of return shipping unless the item is defective.